Yes. Ava's intake branches by door type, so a commercial roll-up call and a homeowner's sectional call get different questions and different routing. Handling ai residential vs commercial calls correctly matters because the two aren't the same job, the same pricing, or the same contact — and treating them the same loses you the bigger tickets.
A warehouse with a jammed roll-up dock door is a different animal than a homeowner with a broken spring. Different urgency, different decision-maker, often a different person on your team who should hear about it. Ava sorts that on the call.
Early in the conversation, Ava figures out whether she's talking to a homeowner or a business. From there the intake changes:
She captures the right details for each and routes them per your rules — a commercial job can flow to your commercial contact or escalation path instead of the standard residential booking flow.
The high-value calls get treated like high-value calls. A commercial account stuck with a door down is losing money by the minute; if that call gets handled like a routine homeowner booking, you can lose the account. Ava keeps commercial on its own track so it reaches the right person fast.
You also get cleaner data. Your summaries tell you at a glance which calls were residential and which were commercial, so you can see where your work is actually coming from.
You define the branching. What questions each type gets, and where each one routes, is set at onboarding — Ava applies it the same way every time, which is the same consistency behind the caller experience across every call. For commercial emergencies specifically, the routing ties into how Ava handles a call when she's unsure or stuck — she captures and escalates rather than guesses. It all rolls up into the AI answering service built for garage door companies.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.