Yes. If you keep same-day emergency slots open, Ava books them straight into your schedule. If you don't, she escalates the call to your on-call contact with full details so you can decide whether to roll a truck. Same-day emergency booking with AI works exactly how you set it up — she never books a window you can't cover.
You tell Ava, during setup, whether you hold emergency slots and how many. From there it's simple:
Either way, you get the details in seconds. Nobody's broken spring sits in a voicemail box until morning.
The 7 AM trapped-car call is the one you can't afford to lose. Whoever answers first and commits to a time usually wins that job. With Ava picking up on the first ring at any hour, that shop is yours — not the next name on Google.
You stay in control of the calendar. Ava only offers windows you've made available, so she never overbooks your crew or promises a slot you'd have to walk back. If you'd rather every emergency go straight to your cell, set that rule instead — she'll capture the lead and hand it off without booking a thing.
For a deeper look at how urgent calls move through the shop, see how an after-hours answering service handles garage door emergencies and how a real emergency dispatch workflow routes those jobs to the right tech.
The short version: Ava books what you let her book, and escalates the rest — so the same-day emergency either lands on your calendar or lands on your phone, never in the trash.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.