Yes — within limits you set. Ava can share your approved safety guidance with callers, like "don't try to force the door" or "keep clear of the spring," while the visit is being booked. It's AI safety advice for callers in the sense that the words come from you — Ava just delivers them consistently, every time.
Think of the two or three things you tell every panicked caller yourself. Don't try to lift the door. Don't pull the release cord with a broken spring. Keep the kids away from it. Those lines calm people down and keep a bad situation from getting worse while your tech is on the way.
During the done-for-you setup, you hand Ava your approved guidance for the common call types — broken spring, off-track door, door stuck open. When a call matches, she works that guidance into the conversation naturally, then finishes the intake and books the window.
What she won't do is improvise repair instructions or diagnose beyond what you've approved. If a call needs judgment past her script, it's flagged and escalated per your rules.
Safety guidance is a liability shield as much as a courtesy. A caller who forces a door with a broken torsion spring can turn a routine spring job into an injury claim. If your phone answer includes "leave it alone, we'll be there" on every single call — not just the ones you pick up yourself — you're covered and the customer is safer.
That's the practical value of AI safety advice for callers: your best answer, delivered on every call, at any hour. For the call type where this comes up most, see broken spring calls at night.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.