An AI trapped car emergency call gets treated as urgent from the first sentence. The moment the caller says their car is stuck in the garage, Ava flags the call as an emergency, moves through intake without wasting the caller's time, and pushes the full details to your phone by SMS and email in seconds.
It's 7:12 AM. The caller has to be at work by 8:00, the door won't move, and the car is sitting inside. This person is not shopping around — they're desperate, and the next company on Google is one tap away.
Ava answers on the first ring, acknowledges the urgency in plain terms, and captures what you need to act: name, callback number, address, and what's wrong with the door. If the caller mentions a loud bang, a snapped spring, or a door sitting crooked in the opening, that goes into the notes too.
Before the call ends, Ava reads the details back so a fat-fingered digit doesn't send your truck to the wrong street.
Seconds after the call, you get a text and an email marked as an emergency. It includes the caller's name, number, address, the problem in their own words, and the urgency level. You can call them back with one tap or hand the whole thing to whoever is on call.
If your shop's rule is that trapped-car calls get a callback within five minutes, you now have everything needed to make that happen — even if you were asleep, on a ladder, or under a door when the phone rang.
Trapped-car calls are the highest-urgency jobs in the trade, and they go to whoever answers first with a competent response. Miss the call and the job doesn't sit in voicemail — it goes straight to your competitor.
The full playbook for these calls — scripts, booking logic, response windows — is in our pillar on the 'car trapped in the garage' call. Ava's job is to make sure every AI trapped car emergency call reaches you with the details intact, at 2 PM or 2 AM, so you decide how fast to move instead of finding out at breakfast that you lost a job at midnight.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.