On every emergency call, Ava captures the caller's name, callback number, address, what happened, and how urgent it is — then delivers it to your phone by SMS and email within seconds of hangup. Emergency call intake with AI gives you everything you need to call back or roll a truck, without you touching the phone.
An emergency call is worthless to you if you don't know who called or where they are. Ava locks down the essentials before she books or escalates:
Because she reads the details back before finishing the call, you get far fewer wrong addresses and fat-fingered numbers — the errors that turn an emergency into a wasted truck roll.
When your phone buzzes at 2 AM, you don't want a name and nothing else. Ava's summary lands complete: you know the address, the problem, and how bad it is before you've swung your feet out of bed. That's the difference between calling back in ten seconds and losing the caller to the next shop.
The urgency label matters most during a surge. When several summaries hit at once, the flagged emergencies rise to the top so you work the trapped-car call before the squeaky-hinge call. You're triaging a clean, complete record instead of a stack of half-caught voicemails.
For how that captured record gets acted on, see your emergency dispatch workflow, and for the full after-hours picture, how an after-hours answering service handles garage door emergencies.
Bottom line: name, callback number, address, what happened, and urgency — confirmed, complete, and on your phone in seconds, so you can act while the caller's still fresh.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.