No. You keep the number you've spent years putting on trucks, yard signs, invoices, and your Google Business Profile. An AI receptionist works with your existing phone number through call forwarding — callers dial the same digits, and Ava answers behind the scenes.
Your number is an asset. Changing it would mean reprinting everything and confusing repeat customers, so the whole service is built around you never having to. There is no new line to publish, no porting headache, and no second number to manage.
Call forwarding is a standard feature on just about every business line — landline, cell phone, or VoIP system. You choose one of two setups:
Either way, the caller dials your normal number and gets an answer. They never see a different number, and they never know forwarding happened — they just know somebody picked up.
You can flip between the two modes whenever you want, and turning forwarding off puts your phone right back to ringing you directly. There's nothing to uninstall and nothing to undo.
The number is where your reputation lives. Reviews mention it, repeat customers save it, and your Google listing ranks with it. Using an AI receptionist with your existing phone number means you add coverage without touching any of that — the same ring, the same caller experience, just an answer every time instead of a maybe.
If you run your business off a personal cell, it works the same way. Conditional forwarding sends the calls you miss to Ava, so you can stop choosing between winding a spring and answering the phone.
For the full breakdown of forwarding options and setups, read AI receptionist and call forwarding: keep the number you already have.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.