What does the AI receptionist say to my customers?

Ava greets callers in your company name, asks what's wrong with the door, captures the name, phone, address, and issue, and books the service window you've approved. She follows your rules — not a generic call-center script — so the caller hears your shop, not a bot reading from a stranger's playbook.

The AI receptionist script for a garage door shop is built around one goal: answer fast, get the details right, and lock in the job.

A typical call, start to finish

Here's the arc of a normal call:

1. Greeting — "Thanks for calling [your shop], this is Ava. How can I help?"
2. The problem — she asks about the door: is it stuck, off-track, a broken spring, a noisy opener?
3. The details — name, callback number, and service address, read back to confirm.
4. The booking — she offers your open windows and locks in the caller's choice.
5. The wrap-up — confirmation to the caller, and an instant SMS plus email summary to you.

She keeps it short and direct. No hold music, no "press 1," no reading a novel at someone whose garage is stuck open.

You control what she says

The greeting, the questions, the offers, and the policies are all yours. You set:

• Whether she quotes price ranges or says "the tech will quote on site."
• How she handles emergencies versus routine calls.
• What she tells a price shopper — usually your response time and availability, so she sells the booking instead of losing it.

Want a wording change? Ask, and we update Ava. Tweaks to the script are part of the service.

What this means for your shop

Every caller gets the same steady, on-message handling, whether it's 10 AM Tuesday or 2 AM Sunday. You hear exactly what was said through summaries and recordings, so there's no guessing.

For more on the words themselves, see how AI decides what to say, and for the full setup picture, our AI answering service for garage door companies guide.

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Hear Ava Work Before You Pay a Dime

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• $97 first month, then $297/month flat. Unlimited calls. No contract. Cancel anytime.
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