Yes. VoIP services like Grasshopper and RingCentral handle call forwarding cleanly, and forwarding is all an AI receptionist needs. You keep your number in your VoIP account, set a forwarding rule, and Ava starts answering — setup usually takes minutes during onboarding.
Think of it as a chain. Your customer dials the same number they always have. Your VoIP service rings it first. Based on the rule you set — every call, busy, no-answer, or after hours — the call forwards to Ava, who answers, captures the lead, and books the window.
Nothing about your Grasshopper or RingCentral account has to change. Same number, same extensions, same app on your cell. You're just adding a rule for the calls you'd otherwise miss.
Every VoIP service has call-forwarding settings, and we walk you through yours during onboarding. A sensible starting point is forwarding after-hours and no-answer calls; you can widen it to full coverage once you've heard a few summaries come in.
If you want the general mechanics first, read how call forwarding works with an AI receptionist.
If you bought a VoIP number for the flexibility, this is that flexibility paying off. An AI receptionist on Grasshopper, RingCentral, or a similar service means the calls you're paying to generate actually get answered — even when your whole crew is out on jobs.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.