Yes — that's the whole point. Your after-hours answering cost under the flat rate is zero extra dollars: nights, weekends, holidays, and every storm-surge Saturday are all included in the $297/month flat price. Ava answers every call, 24/7/365, at the same rate.
Garage door failures don't respect business hours. The calls that hurt most to miss are the 6:45 AM "my car is trapped and I have to get to work" call, the Sunday night broken spring, the Christmas-week opener that won't close the door. With per-minute live services, those exact calls are where surcharges and premium rates live — after-hours coverage is how a modest plan turns into a painful invoice.
Ava flips that. The flat rate covers:
There's no "extended hours" add-on to buy and no holiday calendar that changes your bill.
Think about when your phone actually rings. If you're like most shops, a big share of revenue-relevant calls land outside 9-to-5 — homeowners finally home from work, dealing with the door. Under metered billing, your best calls cost the most. Under the flat rate, your cost per answered call actually drops as after-hours volume rises.
For the numbers on how much of a shop's revenue hides in after-hours calls, see the cost of missed calls for contractors.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.