It varies too much to quote a single figure honestly — a solo operator misses far more than a shop with a full-time dispatcher. But the pattern is the same everywhere: crews are on jobs, owners are under doors, and the phone rings out. The only number that matters is yours, and you can pull it in a week.
You answer the phone when you can. The problem is the calls that come while you're winding a torsion spring, driving between jobs, or eating dinner after a twelve-hour day. Those don't feel like misses in the moment — you never heard them ring.
After-hours makes it worse. Nights, weekends, and holidays are dead air for most shops, and those are often the highest-urgency callers.
Skip the guessing. Check your own call log for one full week:
Then multiply the misses by your average ticket. A repair runs $150–$450, springs $250–$500, openers $350–$650. Say you miss eight calls a week and only half would have booked — that's four jobs. Even at the low end, that's well past the $297 flat rate. Many shops are surprised how fast the missed count settles the question.
Once you see the gap, the fix is obvious: answer every call. Ava picks up on the first ring or two, 24/7, so the misses go to zero. Dig into how many calls contractors actually miss and what one missed call a day costs over a year.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.