No. Ava never takes credit card numbers over the phone, so there's no cardholder data to store or protect. She books the job; your normal payment process handles the money.
This is deliberate. Card data is the highest-risk thing a business can hold, and the simplest way to keep it safe is to never touch it. Ava is built to capture leads and book service windows — not to run payments.
On the call, Ava gets the name, phone, address, and the door problem, then books the window you have open. Payment stays where it belongs: with your tech at the door, or through whatever checkout you already use.
So the flow looks like this:
No card number is ever spoken to Ava, entered into her, or saved anywhere in your account.
There's a whole regime of rules around handling card data — PCI standards, storage requirements, the lot. The cleanest way to stay out of that risk is to keep cardholder data out of the phone conversation entirely. That's the approach here.
It also keeps your call recordings clean. Because Ava doesn't ask for cards, your transcripts and recordings don't contain card numbers you'd otherwise have to guard or scrub.
If you're mapping out how customer information moves through your shop, it helps to see how voice AI handles and stores each call — payment simply isn't part of that flow.
One honest note: if you process cards through other tools, those systems have their own compliance obligations. This is a plain-language overview, not legal advice — confirm your requirements and talk to your attorney or payment processor about how you handle card data elsewhere.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.