Yes. When recording disclosure is enabled, Ava states it naturally at the start of the call — the same kind of one-line AI recording disclosure your customers already hear from banks, insurers, and every large service company. We configure it during setup.
The disclosure is a single plain sentence woven into the greeting — something like: "Thanks for calling, this call may be recorded." Then the conversation moves on. No legal lecture, no awkward pause, no menu tree.
Most callers don't react at all. Recording announcements have been standard practice for decades, and people hear them constantly. The ones who do notice tend to read it as a sign of a professional operation, not a red flag. For how callers generally respond when an AI picks up, see customer reactions to an AI receptionist.
Two situations make the disclosure a must:
Many shops in one-party-consent states enable it anyway — it costs nothing, takes two seconds, and settles the question permanently. For the state-by-state picture, see call recording consent laws for contractors. And as always with legal topics, confirm your state's rules with your attorney.
The AI recording disclosure is a checkbox decision, not a dilemma. Turn it on, and every call starts with clean consent — you get the protection of recordings for disputes and training, and callers get a straight answer about how the call is handled. It's one of the rare cases where the cautious option is also the easiest one.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.