Your account is protected with access controls and authentication, so only you and the people you authorize can reach your call data. Your team sees only what you grant them.
The leads Ava captures — names, numbers, addresses — are the working capital of your shop. Keeping that behind a locked door isn't a nice-to-have; it's the baseline. Here's how account security actually works.
There's no single lock; it's a few working together:
The practical upshot: a tech who should see today's booked jobs doesn't need — and doesn't get — the keys to everything. You set who sees what.
Most security failures at a small shop aren't fancy hacks — they're a shared password on a sticky note or a login everyone uses. A couple of habits keep your end tight:
Because you control the access list, tightening things up is quick — the same way you control who on your team can see call details at all.
If security is a real concern for how you run the business, it's worth understanding how voice AI handles and stores each call before you go live, so you know exactly where your data sits.
One honest note: if your business is bound by specific data-protection rules, account security is only one piece. This is a plain-language overview, not legal advice — confirm your state's rules and talk to your attorney about any obligations you carry.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.