Your call recordings, transcripts, and lead details are kept on secure cloud infrastructure with controlled access. Nothing lives on a laptop in an office or a hard drive that can walk out the door.
You run a garage door shop, not a data center, so this is the honest short version: the records Ava captures sit in the cloud, protected and access-controlled, and they're available to you whenever you want them.
It means your data isn't tied to any one machine in your building. If your shop loses power, floods, or the office computer dies, your call records are untouched — they're stored off-site on managed infrastructure.
It also means you can pull your leads and summaries from your phone or any browser. The SMS and email summary Ava sends after every call is the fast copy; the full record — recording and transcript — sits securely in your account.
A few plain points:
If you need details on the exact infrastructure — where the servers sit, retention windows, encryption specifics — ask during onboarding and we'll walk you through it. It's a fair question and we're happy to answer it in plain terms.
This connects to a bigger point about the technology: it helps to understand how voice AI actually works end to end, because storage is just the last step after a call is answered and booked.
One note on compliance: if your business handles data under specific industry or state rules, storage location can matter for your own obligations. This is a plain-language overview, not legal advice — confirm your state's rules and talk to your attorney if you have specific requirements to meet.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.