Yes. You can change your AI receptionist script anytime. Greetings, intake questions, offers, policies — request the change and we update Ava for you. It's part of the service, not an add-on.
Nothing about Ava is locked in on day one. Most shops tweak something in the first week once they hear real calls, and that's expected.
You control the words Ava uses. Common changes shops request:
Send the change and we make it. You don't edit anything yourself, and there's no waiting on a release cycle — updates take effect fast.
The first version is built from your intake, and it's good. But you learn things once real customers start calling. Maybe callers keep asking a question Ava should answer up front. Maybe your greeting is a touch long. Maybe a new offer needs to go live for the busy season.
That feedback loop is the point. During the first week we fine-tune scripts and booking rules from the calls we hear together, so Ava sounds more like your shop every day.
Changing the script doesn't mean starting over. Ava keeps everything else — your services, pricing, hours, area — and only adjusts what you ask. Recordings and read-back confirmations mean you can always hear exactly what she's saying and catch anything that needs tightening.
For the full picture of what you control, see how Ava works as an AI answering service built for garage door companies, and how her natural conversation applies your rules on every call.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.