Yes — you keep your existing business number, exactly as it is today. Ava works through call forwarding, which happens behind the scenes on your current line. Nothing about your Google Business Profile, your ads, your truck decals, or your yard signs changes.
Your number is an asset. It's printed on your trucks, saved in past customers' phones, and baked into your Google listing's history. Porting it or replacing it would cost you real money and real visibility.
Call forwarding avoids all of that. The number stays with your current carrier, under your name, at your current cost. A forwarding rule on that line sends calls to Ava — every call, or just the ones you don't answer, your choice. From the outside, customers dial the same digits they always have.
The customer dials your number, hears your shop's greeting, and talks to Ava. There's no transferred-call beep, no "please hold while we connect you," and no second number to write down. If you ever decide to answer calls yourself again, you turn forwarding off and the line behaves exactly like it did before. More detail on keeping your number is in AI receptionist and call forwarding: keep the number you already have.
Keeping your existing business number with an AI receptionist means zero reprinting, zero re-listing, and zero explaining to customers. The only thing that changes is who picks up — and how many of your calls actually get answered.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.