Yes. Ava quotes only what you approve, and she books only inside the ZIP codes or cities you define. Your ai service area rules are set during onboarding, and she sticks to them on every call.
She won't invent a price, and she won't book a job two counties away that you'd never drive to. You set the boundaries; Ava works inside them.
Some shops want Ava to give ranges. Some want a flat service-call fee stated up front. Some want "the tech will quote on site." All of those work. You pick the approach and Ava follows it word for word.
She only quotes what you've approved. She won't lowball to win a price shopper, and she won't guess a number you never gave her.
Tell us the ZIPs, cities, or counties you cover, and Ava checks the caller's address against them before she books. A caller inside your area gets a service window. A caller outside it gets handled the way you choose — a polite "we don't cover that area," a referral, or a flag to you for the edge cases you'll sometimes take.
That check matters most on emergency calls. A trapped-car call at the far edge of the map gets confirmed against your area before a truck is promised, so you're not sending a tech on an hour drive you never agreed to.
Prices move. Areas expand. Send the change and we update Ava — new ranges, a new city, a seasonal offer — and it takes effect fast.
For more on how she handles the money conversation, see how Ava gives pricing to callers on your terms, and for the after-hours side, how she triages and prices emergency calls.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.