Yes. The AI receptionist handles multiple locations. Ava routes and books by location or territory, so a caller in one market gets that market's hours, availability, and dispatch. Multi-shop setups are configured during onboarding.
Whether you run two trucks out of two towns or a handful of branches across a metro, Ava can keep them straight.
You tell us how your territories break down — by city, by ZIP, by branch — and Ava checks the caller's address before she books. That address check does the routing for you:
You're not running one generic phone tree across all your shops. Each caller gets handled as if they called that specific location.
Some multi-location shops run separate numbers per branch; some funnel everything through one main line. Both work. If you have separate numbers, each forwards to Ava and she knows which branch the call is for. If you run one number, she routes by the caller's address instead. You keep whatever number setup you have today — nothing changes for your customers.
The routing matters most on urgent calls. A trapped-car call in one town shouldn't page the on-call tech in another. Ava confirms the address against your territories, then fires the right location's escalation path — so the closest crew gets the alert, not the wrong one. That's the same after-hours triage logic applied per location.
Setting all this up is done for you. Walk us through your branches at onboarding and we build it. For the wider view of running a multi-truck operation on Ava, see how she works as an AI answering service for garage door companies.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.