Just change your forwarding setting. That's it. When you want to pause AI call answering, turn off forwarding and calls ring your phone directly again in seconds. Ava stays ready for the moment you turn it back on.
There's no account to close, no switch buried in a dashboard, no waiting. You're in control of your own phone at all times.
Because Ava works through call forwarding on your existing number, you never handed over control of your line. Forwarding is a setting on your phone or carrier account. Turn it off and calls come straight to you. Turn it back on and they route to Ava.
That means you can:
Most shops don't want to fully turn Ava off — they want her covering the gaps. Conditional forwarding handles that. Your phone rings first, and only the calls you don't answer roll to Ava. You take what you can; she catches the rest.
You can also set her to cover just after-hours, so your line rings during the day and Ava takes over when you close. Either way, pausing the full 24/7 coverage is a forwarding change, not a support ticket.
Pausing Ava and canceling the service are two different things. Pausing is just forwarding off — you're still a customer, Ava's still ready. Canceling ends the service entirely, and since there's no contract, you cancel anytime, month to month, no fees.
For how the forwarding side works in the first place, see how call forwarding routes calls to Ava, and for the everyday view of running with her, how Ava works as your garage door virtual receptionist.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.