A short intake, about 30–45 minutes of your time. We need your company details, your services, your service area, your hours, and how you want jobs booked. With those answers in hand, we build Ava for you and come back with test calls for you to review.
The intake checklist
Gather these before your onboarding conversation and it goes fast:
Company basics. Shop name as you want it spoken, the greeting you prefer, and the best SMS number and email for your call summaries.
Your service list. Springs, openers, off-track doors, cables, panels, new installs — whatever you actually sell, including what you don't do, so Ava never books work you won't take.
Pricing approach. What you quote on the phone: flat rates, ranges, diagnostic fees, "we don't price springs sight unseen" — whatever your policy is.
Service area. The ZIP codes or cities you'll run calls in, plus what should happen when a caller falls outside them.
Hours and booking rules. The service windows you offer, how far out you book, and your same-day cutoff.
Escalation contact. Who gets flagged when a true emergency — a car trapped in the garage, a broken spring before work — hits the line.
What you don't need
No new phone number. No new hardware. No software installed on your end. No written scripts — describing your shop in plain English is enough, and turning that into call flows is our job. The same checklist is covered in the done-for-you AI receptionist setup guide.
What this means for your shop
The AI receptionist onboarding requirements fit on one sheet of paper. Most owners already know every answer off the top of their head — it's the same information you'd give a new CSR on their first day, except you only have to give it once.
Hear Ava Work Before You Pay a Dime
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.
$97 first month, then $297/month flat. Unlimited calls. No contract. Cancel anytime.
30-day "First 10 Leads On Us" guarantee. If Ava doesn't capture your first 10 leads, you get your money back.