Yes. You can customize your AI receptionist script down to the word — the greeting, the questions Ava asks, the offers she mentions, and the policies she quotes. You don't have to edit anything yourself. You tell us what you want changed, and we update Ava for you.
Pretty much everything a caller hears:
It's done-for-you, the same way setup was. Call, text, or email the change — "stop mentioning the tune-up special," "add Saturday morning windows," "quote $95 for the service call" — and it gets made. Most owners tweak the script a few times in the first couple of weeks, then barely touch it.
That follows the same white-glove model covered in the done-for-you setup walkthrough. You're never left figuring out software on your own.
Ava answers as your shop, not as a generic call center. Every caller hears the same accurate prices and policies your best office person would give on their best day. And when you customize the AI receptionist script, the change applies to every call from that moment on — not just when someone remembers the new rule.
If you've been burned by an answering service reading from a stale script, this is the fix: your words, kept current, on every call.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.