Recordings and transcripts are stored securely and available for you to review anytime. Ava's ai call recording storage keeps every call as your record, so you can hear exactly what your customers were told and confirm what got booked.
Every call Ava answers can be recorded and transcribed. Those files sit on secure cloud infrastructure with controlled access, and you get to them whenever you want. They aren't locked away and they aren't used for anything outside your account.
Alongside the recording, you already get an instant SMS and email summary seconds after each call — name, phone, address, issue, and the booked window. The recording is the backup that lets you go deeper when a call needs a closer listen.
You review recordings and transcripts the same way you review the rest of your call activity — in one place, tied to each call. Pull up a specific call, listen to what happened, and read the transcript if you'd rather skim than listen.
That's useful for the everyday stuff: settling a "that's not what I asked for" with a customer, checking how a price shopper was handled, or coaching yourself on which calls are converting. The record is there when you want it and out of your way when you don't.
You do. Recordings, transcripts, and lead details are your business records, not ours to trade. You decide who on your team can access them, and you can request deletion of specific calls or export your data whenever you need it. There's no hostage-data game if you ever leave.
One practical note: recording calls is legal in most places, but consent rules vary by state. Ava can announce a recording disclosure at the start of the call, and we configure that to match your state's rules. It's a plain-language setup, not legal advice — confirm your local requirements with your attorney.
For how the whole system is built and secured, see how Ava's AI voice technology works, and for what data you capture on every call, here's how Ava works for garage door companies.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.