Usually you don't need to port anything. Forwarding keeps your existing number exactly where it is, so the port phone number question with an AI receptionist rarely comes up. If you ever do want to move carriers, we'll walk you through it.
Your number, your Google Business Profile, your truck decals, and your ads all stay the same. Nothing about your public-facing setup changes.
Ava works through simple call forwarding, not by taking over your number. You keep your current carrier and your current line. You tell your phone to send unanswered calls — or all calls — to Ava's line, and that's the whole connection.
That means:
Porting a number means transferring it from one carrier to another, which takes days and can cause a gap in service. Forwarding avoids all of that.
There's one situation where a port makes sense: you already want to switch phone providers for your own reasons, separate from Ava. Maybe you're leaving a carrier you dislike or consolidating lines.
In that case, we'll walk you through it — what to file with the new carrier, what to expect, and how to keep forwarding working through the change. We don't do the carrier paperwork for you, but you won't be figuring it out alone.
If you're on a cell phone or a VoIP system, none of this changes the answer: forwarding works the same across landline, cell, and VoIP, so you keep your current number and go live fast. Curious how quickly? See how fast you can go live if you sign up today. For the full rundown on how the service fits your existing phones, read our overview of what an AI receptionist does for a garage door shop.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.